Refund policy

Returns & Refunds

We are committed to ensuring customer satisfaction with every purchase. Returns may be requested within 7 days of delivery. To be eligible for a return, items must be unused, in their original condition, and include all original packaging and accessories.

If an item arrives damaged, defective, incorrect, or with missing components, please contact our support team promptly with clear photographic or video evidence. Depending on the circumstances, we may offer a replacement, partial refund, or full refund.

Claims regarding lost, delayed, or undelivered orders must be submitted within the applicable claim period and may require supporting documentation. Orders marked as successfully delivered by the shipping carrier may not be eligible for a refund unless official proof of non-delivery is provided.

Return shipping costs are the responsibility of the customer unless the return is due to a verified product defect or fulfillment error. Shipping fees, duties, taxes, and other service-related charges are non-refundable unless otherwise required by law.